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Return Policy | Your satisfaction is our highest priority:

Last updated: August 23, 2023

Return Policy Product (non-digital) :

Please contact customercare@frenchiecreation.com before initiating any return to Printful.

Any claims for misprinted/damaged/defective items must be communicated to customercare@frenchiecreation.com within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error are covered at Printful's expense. Products cannot be returned due to buyer remorse. 

The return address is set by default by Printful. Upon receipt of a returned shipment, an automated email notification will be sent to you. 

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to to Printful. You will be liable for reshipment costs once an updated address has been confirmed (if and as applicable).

Printful does not accept returns of sealed goods (i.e., shipment box(es) not opened). 
 
Contact customercare@frenchiecreation.com before returning any products. Again, no refunds are issued for buyer's remorse. FrenchieCreationShop will exchange wrong sizes received if returned to Printful in shipped condition. Though rare, it's possible that an item you ordered was mislabeled. If that's the case, please let us know at customercare@frenchiecreation.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we'll send you a new one, or issue a refund!

Return Policy Product (digital):

Digital link sent to customer after purchase. FrenchieCreationShop does not accept returns of digital product. Please email customercare@frenchiecreation.com with any concerns. We will either resend a download of the digital product to your provided email address per your request or refund the cost of a damaged download within 30 days of receipt. All downloads are .png compressed zip files and this is stated on all digital product descriptions.

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